Forum Discussion

bendone's avatar
5 months ago
Solved

Unable to buy FC points via Web app - PlayStation - "error":"invalid_request"

Hi all,

In recent days, it is not possible to purchase FC points via the companion web app. Redirecting to PS store ends with the error below.
 
{"error":"invalid_request","error_code":4161,"error_description":"The client was not found"}
 
I bought FC points directly through the PS store, but they are not synchronized to the companion application. I only see them in the FC25 (PS5) game.
 
 
Thank you,
Jan

  • Resolved

    This issue has been resolved. Thank you all for your support. 


    Thank you for providing all the additional information. Our team will investigate this issue regarding the redirection to the store on the Ultimate Team web app.

    To assist us further with this investigation, please include the following information in your post:

    •  Username:
    •  Platform:
    •  Summary of the issue:
    •  Recent Timestamp (Date, Time, Timezone):
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    In the meantime, make sure that your browser is fully updated, restart your device, and clear cached data.

    Thanks again for your support! 

45 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey @jjjjules26 You may be experiencing a different issue than the one reported in this thread. It can come from the fact that you changed your PSN account location. When you get redirected from the web app, do you see this error message: {"error":"invalid_request","error_code":4161,"error_description":"The client was not found"}? 
     

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    5 months ago

    @burakkwes  This is a different issue than the one we discussed in this thread. Feel free to create a post on our main board and explain in more detail what's happening exactly. Thanks 😉

  • DGryllz's avatar
    DGryllz
    5 months ago

    Have you had any success? I have done the same thing purchased the points on ps store but haven’t showed up yet.

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