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MaximumFriends's avatar
MaximumFriends
8 months ago

Unable to Connect to EA Servers for FC, but works fine on College Football

I have run into an issue on Xbox Series X this evening where I am unable to connect to the EA servers on FC 25, but CFB works just fine.  My account is not banned and I have tried all troubleshootin...
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
8 months ago

Hey @MaximumFriends, Please give the following steps a try to help resync everything again. 

  1. Perform a power cycle. 
  2. Quit the game and other running apps from Quick Resume (For Series X|S consoles) 
  3. Unplug any devices attached to the USB slot. 
  4. If you're using an external hard drive reinstall the game on the internal storage. 
  5. Troubleshoot your connection to EA games 
  6. Open you're Xbox NAT Type 
  7. Clear the MAC Address. 
    • Spoiler
      • From the Xbox dashboard, click Settings, then go to All Settings. 
      • Go to Network, then Network Settings. 
      • Click Advanced Settings, then Alternate MAC address. 
      • Select Clear, then restart your Xbox. 
stupido42's avatar
stupido42
7 months ago

Hi @EA_Pulsar , are you able to confirm if this issue is recognized? It seems many users (especially on Xbox?) are seeing this issue but it's slightly concerning that all the status reports show green checks. 

Is the problem being investigated and/or fixed? 

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