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Maks_Y7's avatar
Maks_Y7
5 months ago
Solved

Unable to launch FC25 - SL_MoreThanOneDevicePopup

Unable to launch FC25 on ps5, I get the message "SL_MoreThanOneDevicePopup" every time

  • danlombardi407_'s avatar
    danlombardi407_
    5 months ago

    It’s actually the save, I deleted the save and the game is working so far, I think until EA fixs the saving bug it’s the only way to play

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  • GRICIO's avatar
    GRICIO
    5 months ago

    Product: EA SPORTS FC 25
    Platform:PlayStation 5
    Please specify your platform model. Sony PlayStation 5
    What is your Gamertag/PSN ID/Switch ID? Gricio_41
    Which mode has this happened in? Career Mode
    Which part of the mode? Manager Career
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? I don't know.
    What happens when the bug occurs? Game doesn't start!
    What should be happening instead? Game should start normally.

    ‌

    *SL_MoreThanOneDevicePopup

  • GRICIO's avatar
    GRICIO
    5 months ago
    @danlombardi407_ I have the same issue: I restarted the game this morning and is not working anymore (yesterday was fine). I tried different things but nothing worked. I wouldn't like to delete my savings! How did you do it? Do you have to delete all the savings for FC25 or all games savings are going to be deleted?
    Thank you!
  • GRICIO's avatar
    GRICIO
    5 months ago
    @Maks_Y7 I have the same issue. The game doesn't start again. How can we play a game with not knowing if this issue is going to happen again? Do we have to loose savings all the time?
  • Maks_Y7's avatar
    Maks_Y7
    5 months ago

    @GRICIO Yes, you need to delete all FC25 saves on the PS5 to fix the problem

    I don't know if the bug can come back, we'd have to contact EA about it so they can do an update. 

  • gricio41's avatar
    gricio41
    5 months ago
    @Maks_Y7 I've spent 1 hour with them on a chat. Technical team and users help desk doesn't talk to each other. They told me were going to open a ticket to trying to fix the issue but I doubt is going to happen.
  • sk_ker21's avatar
    sk_ker21
    5 months ago

    Thanks for the suggestion. Resetting password not working for me.

  • Maks_Y7's avatar
    Maks_Y7
    5 months ago

    @gricio41 The bug has been around for several years, so there's a good chance they won't do anything about it.

    But it's always better to try.

  • Jacobyoda's avatar
    Jacobyoda
    5 months ago

    This is a joke, same thing on my side. I rebuilt the database to no success. Now deleted and re- downloaded the game. EA this is a joke we are paying for broken games we cannot even play.

  • Svengal2024's avatar
    Svengal2024
    5 months ago

    When I try to open the game, this message appears and I can’t play. I already tried to redownload the game and reset cache

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