Another disappointment is the futile attempts to contact EA support:
Sapna (30.12.2024, 22:27:18): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].
Thank you for contacting EA HELP, my name is Sapna, may I start with your first name please?
undefined (30.12.2024, 22:28:35): Hello. Me name is Belok
Sapna (30.12.2024, 22:29:19): Hello Belok, nice to meet you and I hope you are doing good! How may I assist you?
undefined (30.12.2024, 22:29:24): I can't launch the specified games from the Steam client. It shows the error "Unable to run in a Virtual Machine. Please exit the VM and try again. 142". I use cloud gaming from VK Play Cloud for the game because I have a weak PC.
I don't understand what has happened lately, but EA Sports FC 24 has definitely been running all the time up to this day without errors or crashes. Now both EA Sports FC 24 and EA Sports FC 25 games are not running.
Who has the same problem? Have you contacted VK Play Cloud or EA support? Is there any way to draw EA's attention to this issue?
Sapna (30.12.2024, 22:32:05): Alright
Sapna (30.12.2024, 22:34:59): Please wait for sometime to check into this
undefined (30.12.2024, 22:35:12): Ok, thank you
Sapna (30.12.2024, 22:37:49): I can't launch the specified games from the Steam client. It shows the error "Unable to run in a Virtual Machine. Please exit the VM and try again. 142". I use cloud gaming from VK Play Cloud for the game because I have a weak PC. I don't understand what has happened lately, but EA Sports FC 24 has definitely been running all the time up to this day without errors or crashes. Now both EA Sports FC 24 and EA Sports FC 25 games are not running. Who has the same problem? Have you contacted VK Play Cloud or EA support? Is there any way to draw EA's attention to this issue?
I'm sorry to hear you're having trouble with launching your games! This error message usually indicates that the game detects your system as a virtual machine, which can be due to various reasons, including the use of cloud gaming services like VK Play Cloud.
Here are a few steps you can try to resolve the issue:
Disable Hyper-V: Sometimes, disabling Hyper-V can help resolve this error. You can do this by going to Control Panel > Programs > Turn Windows features on or off, and then unchecking Hyper-V.
Change Computer Name: If your computer name starts with "DESKTOP," changing it to something else might help. Go to System > Advanced system settings > Computer Name, and then click Change.
Contact VK Play Cloud Support: Since you're using VK Play Cloud, it might be helpful to reach out to their support team for assistance. You can find their contact information on their support page.
undefined (30.12.2024, 22:45:07): Unfortunately, I can't disable Hyper-V or change the PC name in the cloud gaming launcher.
VK Play Cloud support told me that "All the games presented above have a built-in anti-cheat that prevents them from running on virtual machines, i.e. in the cloud." But there is no way I can change anything in the settings of the cloud gaming virtual PC, including what was written above and the installation of cheats, etc.
Maybe I can somehow write to the game developers to find a joint solution to this problem?
https://support.vkplay.ru/vkp_cloud/ticket/view/4234277 (the list of games is available if you read the article in Russian)
Sapna (30.12.2024, 22:50:49): Alright
Sapna (30.12.2024, 22:54:44): https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
Please follow the above steps and restart your game
undefined (30.12.2024, 22:59:43): Here's what they just replied to me from VK Play Cloud support.:
Mark, Support Team
Hello.
This game, like other games using EA Anticheat, will not work on our service.
Unfortunately, this problem cannot be fixed on our part, this is a limitation of the publisher itself.
My message:
This is understandable, but EA Sports FC 24 has been working all the time before. Did they introduce anti-cheat only recently, or what?
Mark, Support Team
Yes, this change was introduced relatively recently.
undefined (30.12.2024, 22:59:58): Now I'm trying https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
Sapna (30.12.2024, 23:00:42): Ok sure try it
Sapna (30.12.2024, 23:00:49): Let me know if there is anything else I can help you with, apart from this?
undefined (30.12.2024, 23:04:36): I trI tried, but the file integrity check in the Steam launcher didn't work.
How can I contact the EA Anticheat team?
Sapna (30.12.2024, 23:05:32): How can I contact the EA Anticheat team?
You can contact the EA Anticheat team by following these steps:
Visit the EA Help website: Go to EA Help.
Select your game: Choose the game that's experiencing issues with EA Anticheat.
Choose 'Contact Us': Look for the option to contact support or chat with a representative.
Submit a ticket: Provide details about your issue and submit a support ticket.
If you're having trouble finding the contact option, try using incognito mode in your browser, as this can sometimes help bypass any issues with the website.
I hope this helps! Let me know if there's anything else I can assist you with.
undefined (30.12.2024, 23:12:23): I don't have any 'Contact Us' buttons, even in incognito mode. Even a link on some forum helped me to get to you. There is no such button for a chat with support anywhere.
Could you give me the contacts (email, phone, anything else) to contact me directly? Please do.
Sapna (30.12.2024, 23:12:53): Alright let me check
Sapna (30.12.2024, 23:13:33): Have you restarted the game
Sapna (30.12.2024, 23:14:11): And try on a new browser
undefined (30.12.2024, 23:14:41): I tried. The game doesn't run and the same error appears
Sapna (30.12.2024, 23:16:23): Can you try on another patform
undefined (30.12.2024, 23:19:36): So, I tried tow another browsers (Chrome, Firefox) and there is still no options with 'Contact us', even no otion on the Help page for EA Anticheat.
undefined (30.12.2024, 23:19:38): Could you give me the contacts (email, phone, anything else) to contact me directly?
undefined (30.12.2024, 23:23:31): I can't use another cloud gaming service. I used to play the FC 24 for 2 years. And for some reason, the problem with anti-cheat has arisen recently. This is confirmed by VK Play Cloud support. I don't see any point in looking for and paying for another cloud service if there are no guarantees that there will be the same errors or no new ones at all.
Please tell me how to reach the developers directly.
