Forum Discussion

anthrax2101's avatar
6 months ago

Unable to sign in to EA servers

When I try to sign in to play UT I get this message on PS5
"In order to access the online features for this title you must be signed in to PlayStation Network and must be signed in to EA servers. See ea.com/unable-to-connect"

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hey @anthrax2101, this can happen if something is blocking your connection. Please restart your console and router and check with your ISP if there are any issues with your network at the moment. Set DNS to Google and enable DMZ for your console. 

    Spoiler

    Change DNS settings. 
    Go to the internet settings -> network -> set up internet connection -> Wifi/LAN (depending which you are using) -> Select custom -> choose your network (wifi) -> Leave IP Address Settings as automatic -> DHCP leave as do not specify -> DNS Settings choose manual -> and fill in primary 8.8.8.8 and 8.8.4.4 as secondary -> MTU leave as automatic -> Proxy Server leave as do not use -> Test connection. 

     

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