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XTheLizardRangoX's avatar
XTheLizardRangoX
Seasoned Newcomer
6 days ago

Unfair Ban

Hi EA Community, I was recently banned from FOOTBALL SOCCER on 28 March 2025 at 4:42 AM UTC, and I received no specific reason — the ban type just states "Ban" and the status is "Active." I’m genui...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 days ago
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Hi there. We're not able to help with bans over the EA Forums. Since you've submitted a dispute already, you'll just have to wait until the investigation completes. ToS will email you when that happens. Thanks!

HizzoKing_NG9000's avatar
HizzoKing_NG9000
Seasoned Rookie
6 days ago
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Do you have info on what the approx time window is for when these get "fixed"? 24 hours? 2 weeks?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 days ago
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    Normally, you have a response within a few days. There is no guarantee a dispute is going to result in an overturned ban though.

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Hi EA Community,
I was recently banned from FOOTBALL SOCCER on 28 March 2025 at 4:42 AM UTC, and I received no specific reason — the ban type just states \"Ban\" and the status is \"Active.\"
I’m genuinely confused, as I did nothing that would violate the game’s terms of service or community guidelines. Everything happened all of a sudden, and I would appreciate any clarification or help from the community or support staff.
Has anyone else experienced a similar issue? Is this a common bug or system error?
I’ve already submitted a dispute, but any advice or support would be appreciated while I wait for a response.
Thanks in advance!

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Do you have info on what the approx time window is for when these get \"fixed\"? 24 hours? 2 weeks?

","body@stringLength":"104","rawBody":"

Do you have info on what the approx time window is for when these get \"fixed\"? 24 hours? 2 weeks?

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Hi there. We're not able to help with bans over the EA Forums. Since you've submitted a dispute already, you'll just have to wait until the investigation completes. ToS will email you when that happens. Thanks!

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Hi there. We're not able to help with bans over the EA Forums. Since you've submitted a dispute already, you'll just have to wait until the investigation completes. ToS will email you when that happens. Thanks!

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Normally, you have a response within a few days. There is no guarantee a dispute is going to result in an overturned ban though.

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Normally, you have a response within a few days. There is no guarantee a dispute is going to result in an overturned ban though.

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