Wrongful permanent ban for coin distribution – no proof, no explanation

Hello EA Support Team,

I'm writing here out of frustration and disappointment after exhausting all official appeal options regarding my banned FC 25 account (EA ID: jordirogo). My account has been permanently suspended for allegedly being involved in coin distribution. I have sent multiple appeals and all I’ve received are automatic responses with no specific evidence, no timestamps, no details – just a blanket accusation.

I want to make it very clear: I have NEVER bought or sold coins. I play the game fairly, and I’m passionate about trading within the FUT market – but always within the rules. If I’ve made any mistake, it’s without any bad intention or knowledge of wrongdoing. I’m willing to adjust my gameplay if needed, but I’ve been given no real chance to defend myself.

I find it extremely unfair to permanently ban a player without providing actual proof of wrongdoing. I’m not asking for special treatment – just for someone to actually review my case and explain clearly what I supposedly did wrong, when, and why it violates the Terms of Service.

I have spent both time and money in this game and community. I believe that at least a human review is warranted before making such a harsh decision permanent.

Please, if any EA moderator or community manager can escalate this or provide more insight, I would truly appreciate it.

Thank you for your time.

– jordirogo