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San2Bernardo
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3 days ago

Problème compte EA / PSN FC25

Mon problème est le suivant:

Lorsque je veux me connecter en ligne sur FC25 (PS5) je reçois à chaque connexion une fenêtre de vérification de connexion qui me demande de vérifier mon identité en envoyant un code à mon adresse mail. Sauf que, je ne sais pas pourquoi l'adresse à laquelle le code est envoyé est mon ancienne adresse mail. Pendant un certain temps j'ai su passer outre ce problème car je pouvais modifier l'adresse à laquelle le code était envoyé mais depuis quelques jours impossible. Et cette adresse mail à laquelle le code est envoyé n'existe plus depuis des années (impossible de la récupérer). Me voilà donc complètement bloqué avec une impossibilité totale de me connecter. (Je précise que sur fifa 24 etc je me suis toujours connecté avec ma nouvelle adresse).

J'ai su soumettre un dossier via le EA help center, mon dossier a directement été déplacé en "Résolu" hors le problème n'est pas du tout résolu. Et depuis lors impossible de contacter le service client/tchat qui a disparu des propositions d'aide...

 

 

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  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    3 days ago
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    Bonjour San2Bernardo , depuis les forums nous ne pourrons pas faire grand chose concernant les problèmes de compte, il faudra effectivement passer par l'assistance. En utilisant ce lien vous devriez avoir l'option du tchat ou du rappel téléphonique: Contacter EA

    Bon courage!

About FC 25 Problèmes techniques

Vous avez un problème avec FC 25? Venez ici pour trouver de l'aide sur les soucis connectivité, de performance, les crashs et plus encore.2,122 PostsLatest Activity: 55 minutes ago
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Mon problème est le suivant:

Lorsque je veux me connecter en ligne sur FC25 (PS5) je reçois à chaque connexion une fenêtre de vérification de connexion qui me demande de vérifier mon identité en envoyant un code à mon adresse mail. Sauf que, je ne sais pas pourquoi l'adresse à laquelle le code est envoyé est mon ancienne adresse mail. Pendant un certain temps j'ai su passer outre ce problème car je pouvais modifier l'adresse à laquelle le code était envoyé mais depuis quelques jours impossible. Et cette adresse mail à laquelle le code est envoyé n'existe plus depuis des années (impossible de la récupérer). Me voilà donc complètement bloqué avec une impossibilité totale de me connecter. (Je précise que sur fifa 24 etc je me suis toujours connecté avec ma nouvelle adresse).

J'ai su soumettre un dossier via le EA help center, mon dossier a directement été déplacé en \"Résolu\" hors le problème n'est pas du tout résolu. Et depuis lors impossible de contacter le service client/tchat qui a disparu des propositions d'aide...

 

 

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Mon problème est le suivant:

Lorsque je veux me connecter en ligne sur FC25 (PS5) je reçois à chaque connexion une fenêtre de vérification de connexion qui me demande de vérifier mon identité en envoyant un code à mon adresse mail. Sauf que, je ne sais pas pourquoi l'adresse à laquelle le code est envoyé est mon ancienne adresse mail. Pendant un certain temps j'ai su passer outre ce problème car je pouvais modifier l'adresse à laquelle le code était envoyé mais depuis quelques jours impossible. Et cette adresse mail à laquelle le code est envoyé n'existe plus depuis des années (impossible de la récupérer). Me voilà donc complètement bloqué avec une impossibilité totale de me connecter. (Je précise que sur fifa 24 etc je me suis toujours connecté avec ma nouvelle adresse).

J'ai su soumettre un dossier via le EA help center, mon dossier a directement été déplacé en \"Résolu\" hors le problème n'est pas du tout résolu. Et depuis lors impossible de contacter le service client/tchat qui a disparu des propositions d'aide...

 

 

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Bonjour San2Bernardo , depuis les forums nous ne pourrons pas faire grand chose concernant les problèmes de compte, il faudra effectivement passer par l'assistance. En utilisant ce lien vous devriez avoir l'option du tchat ou du rappel téléphonique: Contacter EA

\n

Bon courage!

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Bonjour , depuis les forums nous ne pourrons pas faire grand chose concernant les problèmes de compte, il faudra effectivement passer par l'assistance. En utilisant ce lien vous devriez avoir l'option du tchat ou du rappel téléphonique: Contacter EA

\n

Bon courage!

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