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Abood-OMEGA's avatar
Abood-OMEGA
Seasoned Newcomer
4 hours ago
Solved

Can't claim back at store

I have one pack at the store every time I tried to claim it I got an error  (THERE WAS A PROBLEM CONNECTING TO THE FOOTBALLULTIMATE SERVER). 

Now I can't claim any packs!!

Platform: Playstation 5

PSN: AboodOmega

Name of the pack you opened: Raer Megaback

Name of the pack inside that got you stuck: 1 gold pack 

Did you buy the pack on the console or web app ?

From weekly rivals reward

Approximate timestamp:

2025-03-06 18:00:00 UTC

  • Hey there,

    We're currently investigating this situation, thanks for making sure we were aware this was going on!

    Please follow along in this thread for any further updates, locking this here so we can keep any news in one thread for everyone to see. Thanks!

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hey there,

    We're currently investigating this situation, thanks for making sure we were aware this was going on!

    Please follow along in this thread for any further updates, locking this here so we can keep any news in one thread for everyone to see. Thanks!

About [FC 25 - Under investigation] Error occurs when trying to redeem pack

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