Hey everyone, I received a player pack, but FIFA won’t let me open it. I’ve tried both on my phone and PlayStation, but nothing works. Because of this, I also can’t access the store or open any other packs. Has anyone experienced this? What can I do to fix it?

Hey there, We're currently investigating this situation, please follow along in this thread for any further updates. Locking this here so we can keep any news in one thread for everyone to see. Thanks!

Can’t Open My Player Pack – Stuck in Store

5 Replies

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shonmikaels
Newcomer
6 hours ago
Same for me - exactly the same pack name and now I’m blocked…
bubbie2468
Rising Novice
6 hours ago
Same here been 24 hours and ea done nothing opened a 7.5k pack and got a 1 player pack in it now I can’t open anything
McBart38
Seasoned Novice
6 hours ago
I don't have a solution but you definitely aren't alone. There is a thread here: [Under investigation] Can’t claim pack | EA Forums - 11952324
EA have responded saying it is under investigation, has had over 2,000 replies and some quite irate customers! Hope it gets sorted soon.
Lolowiec2137
Newcomer
6 hours ago
Same problem
Platform: Xbox
Xbox Gamertag: Lolowiec69
Pack I oppened: Mega Pack
Stuck Pack: Golden Pack
Platform: Console
Time: 7:10 PM Poland
EA_Mako
Community Manager
3 hours ago
Hey there,

We're currently investigating this situation, please follow along in this thread for any further updates.

Locking this here so we can keep any news in one thread for everyone to see. Thanks!

Forum Discussion

Can’t Open My Player Pack – Stuck in Store

5 Replies

About [FC 25 - Under investigation] Error occurs when trying to redeem pack

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