Can't redeem pack

I can't redeem a pack on the store and it's stopping me from proceeding and opening subsequent packs:

• Platform: Xbox
• PSN/Xbox Gamertag: josh n nathan
• Name of the pack you opened: Gold Pack
• Name of the pack inside that got you stuck: 1 Gold Player Pack
• Did you buy the pack on the console or web app ? Console
• Approximate timestamp 11:30