Bad service from EA Sports support

About 2 months ago, my account was hacked, so I submitted a ticket and spoke with support, and I recovered it. After that, I didn’t play for a long time, specifically until the TOTYs. When I entered UT to play, I was banned. I had to send an email to get unbanned (it took them 3 days). After that, when I tried to play UT again, my UT team had been deleted. I spoke with another support agent, and they told me they couldn’t help me and that I had to send an email. I sent an email and got no solution. In the end, I had to start from scratch during such an important promo as TOTY.

The thing is, the UT team that was deleted had $50 worth of EA FC Coins that I had recharged. If there is any support that can help me, I would really appreciate it. I deserve some kind of compensation.