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ryanferris166's avatar
ryanferris166
4 months ago
Solved

Compromised Account - Ultimate Team

Logged in today and three of my tradable players are gone from my starting XI, worth over 200k, and best part of 200k coins are gone.  Trying to contact EA Help is completely useless - must have tri...
  • EA_Aljo's avatar
    EA_Aljo
    4 months ago

    Hi there, @ryanferris166 

    You'll need to get in touch with an advisor to get get some help with this. It sounds like you're having trouble with that though. What is happening when you try to open a case?

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 months ago

@ryanferris166 

Are you selecting "I'm missing my items or packs"?

ryanferris166's avatar
ryanferris166
4 months ago

I’ve finally been able to speak to an advisor and my case is being “investigated”. 

it had better be resolved to my liking. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    @ryanferris166 

    Glad to hear you got in touch. If you have any other issues, please reach out again.

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