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ZeuseyDerGott's avatar
ZeuseyDerGott
Seasoned Newcomer
5 days ago

Didn't get the things out off packs

Sunday evening I opened packs and the servers wend down and I didn’t get the stuff out off them I packed Thuram a tradable gold mbappe and 2 days later it’s still not on my account.How do I contact the support I couldn’t find an email.

7 Replies

  • ZeuseyDerGott's avatar
    ZeuseyDerGott
    Seasoned Newcomer
    5 days ago

    Live chat said it’s not there problem they can’t help me😂😂😂💀

  • sanket_360's avatar
    sanket_360
    Hero+
    5 days ago

    Did the Live Chat advisor said that "it's not there problem"?
    Instead of Live Chat, can you please try raising a case with EA help using the same link and see how it goes.

  • ZeuseyDerGott's avatar
    ZeuseyDerGott
    Seasoned Newcomer
    4 days ago

    How do I rase a case whit ea help?And yes the live chat said it’s not there Probleme because the servers are not rund by ea or something like that.

  • sanket_360's avatar
    sanket_360
    Hero+
    4 days ago

    Please see the link I shared earlier. Follow the instructions mentioned on the page for opening a case.

  • ZeuseyDerGott's avatar
    ZeuseyDerGott
    Seasoned Newcomer
    4 days ago

    Thats what I did Amt they cant help me. Right now I am chqtting whit them again and they ganz help me they send links to change my Account Passwort😂

  • ZeuseyDerGott's avatar
    ZeuseyDerGott
    Seasoned Newcomer
    4 days ago

    Again they say the servers are not in their hand and he only can give a feedback for me💀 I paid 150€ for fc points and don’t get the players that I pack WOW 

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