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c2rlos5x's avatar
c2rlos5x
Rising Newcomer
21 days ago

EA FIX THIS!!!!

I have active xbox game pass ultimate on my xbox.m and everytime i try to load into an online game mode in eafc 25 it says “checking account status” and kicks me out the mode. Several people are having this exact problem and there is no fix. Can you please get to this problem and fix it

5 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Sounds like this could be related to you Game Pass membership c2rlos5x​.

    What happens when you see the error?

    Darko

  • I’m having the exact same issue. I try to start any online game and a “checking account status” message appears then returns me back to the previous menu to select a game. Squad battles works but nothing works for online games. Have logged out and in and uninstalled and reinstalled the game but still not able to play online. 

  • Hi there. Someone posted the below in another post and it worked for me so hopefully will work for others. 

    1. Go to the Services & Subscriptions page of your account:  https://account.microsoft.com/services

    2. Select Manage next to the subscription.

    3. Under Recurring billing, if it is off, turn it on and then off. If it is on, turn it off and on again, this step is essential that will fix this bug.

    4. Turn your console off and on, try playing again.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Recommend also reaching out to Xbox support JHo780​ so that they can have a look and ensure that there are no issues.

    Darko

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