FC 25 Season Pass

As other users have mentioned, some unclaimed rewards from the season pass did not get claimed when the season ended. As far as most of us were aware, they should have been automatically claimed (and what's claimed would be what was in the first slot). However, as far as I remember, I had maybe between 7-10 unclaimed rewards from the whole season pass, and when the season ended about ~7 hours ago, and I logged in about an hour ago, I did not get all of them.

Entering the objectives menu and the season pass tab, the game gave me a screen saying that "I received XXX unclaimed rewards from last season", however all of the players on the screen was this generic pink card that had no name or no stats, just said "player" or something along those lines (unfortunately I didn't get a screenshot of it). I assumed that maybe it was just a visual bug and that I received the actual players, but upon checking my unclaimed items and my club, I discovered that I had gotten none of them.

As far as I'm aware, I did not receive:

• either of the Level 25 rewards  - TOTS Flashback Lisandro Martinez (94 OVR) or Donny van de Beek (94 OVR))
• either of the Level 35 rewards – TOTS Moments Daniel Burn (94 OVR) or 85+ x10 Rare Gold Players Pack -> In this case I assumed I would have gotten Daniel Burn since I believe he was in the first slot but I did not
• either of the Level 40 rewards – TOTS Moments Ferran Torres (95 OVR) or 89+ x7 Rare Gold Players Pack -> Again I assume I would have gotten Ferran Torres but I do not see him anywhere in my club

These are the ones I am very sure were unclaimed or were not given correctly and that I definitely do not see in my club. If the packs were given then it's hard to tell as I have quite a few packs saved up, but the level 25 reward of 2 players means I should have at least one of them, but I have neither. This makes me further question whether the other unclaimed rewards that had both player and pack choices were even assigned to me at all, since there's proof that there are definitely missing rewards.

I had the season pass and I claimed all of the rewards except for the pick between Ferran Torres and the Pack, now that the season pass changed the option to pick  is gone. Please fix this, I want either Ferran Torres or the Pack.

I have the same problem, i only claimed about 10-12 things from the whole season with the premium pass aswell, everything else is missing

I have the same issue. Please can this be looked at? It should of auto-claimed when the new season came out. 

Same problem with me. I had the level 40 premium unclaimed and it's not given me either Ribery or the 90 x4 pack, 

Same for me with level 35 and 40 i found an old forum post where an EA employee replied and helped out so hopefully they still can in this fc to: https://forums.ea.com/discussions/fc-24-ultimate-team-en/unclaimed-season-rewards/11490512

Hi, i had to work early this morning and forgot to claim 2 levels of the season pass because i was debating who to pick. And expected it would be auto-claimed after the season ended but it didn't.

I found an old forum post where they managed to help out so maybe they can again: https://forums.ea.com/discussions/fc-24-ultimate-team-en/unclaimed-season-rewards/11490512

It's Season 7: Team of the Season of FC25

Playform: Ps4

Account: crearchived

Level and reward unclaimed: Level 35 and Level 40

When did your reach that level: Not really sure but already weeks before the season pass ended

Date/Time of your first login in the new season: 05/06/2025 around 6:00 PM (GMT+2)

It just ruin my day. Just went to see if anything came up and nothing. 

abstractfatexq in your case is even worst. I have claimed all players except Ribéry anda the packs were auto claimed. They are all in store except the 90 pack with Ribéry. Anyway will make sure the packs are all there. Hope there is a solution specially in your case.

I understand that the items that are automatically claimed may not always meet your expectations. It’s best to claim those rewards in advance. The season pass rewards are always granted. Additionally, many players have long lists of unopened packs in their accounts, thinking that their rewards have not been added. Please make sure to check your account carefully, both in the game and on the web app. Opening some of the packs can help you see any new items that have been added to your queue.