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xll_1907_llx's avatar
xll_1907_llx
Seasoned Novice
11 days ago
Solved

FUT Web App Transfermarkt Access Bug?

I created a new account and have been actively playing FC25 every day on the account for the past 2.5 months, including the Weekend League. Currently im even in Div 1, but still i haven’t unlocked my access.  

I’ve never had this kind of issue before, and even in the Playtime statistics, the matches I’ve played are not displayed correctly.

I’ve been playing 4–5 matches a day for the past 2.5 months. It only shows 1 match per day in the Playtime stats.

On top of that, I complete the daily SBC upgrades on the Web App every day. How is it possible that I still don’t have access, and the Playtime stats aren’t even shown correctly?

Am I the only one experiencing this, or are there others with the same issue?

Thx

10 Replies

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hello xll_1907_llx ,

    The playtime isn't the only factor to take into account. 

    You can find out what are those other factors in this EA Help article.

    I hope you will get access soon.

  • Hi EA_Hux

    Thanks for ur reply.

    I’ve been playing FIFA for over 10 years now, so I’m very familiar with how the system and rules usually work. However, I’ve never experienced a situation like this before.

     

    I would really appreciate a specific review of my account, as well as some assistance. Waiting 2.5 months for access to the FUT Web App feels extremely long, especially considering that in previous years I usually gained access within just a few weeks.

     

    Thank you in advance for your support.

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Even me internally I don't know the exact rules. We cannot manually give access to players.

    I personally got access to the transfer market by simply doing 4 Draft (without quitting any matches) et completed all the foundation SBCs for 4 consecutive days. 1 Draft per day.

    Maybe try that to see if it helps.

    But reading your original post, when you said you have created a new account sounds a lot like you have other accounts. (hence why it might be blocking)

  • The playtime bug has been around for years. It’s not stopped others from opening it. They have all unlocked it eventually. 

  • xll_1907_llx's avatar
    xll_1907_llx
    Seasoned Novice
    9 days ago

    By “rules” i meant that I have a general idea of when I usually get access to the FUT Web App on Transfermarkt.

    This is a second account , i like to create a RTG account every year and play on them. However, it has never taken this long before, 2.5 months without Web App access is extremely long.

    I’ve even already won two drafts on this account, but unfortunately that didn’t help much either.

    I’m not looking to request manual access, i just want to understand the reason why it’s not working. Maybe there’s something I can improve to regain access.

    I’ve also seen many posts from other players experiencing the same issue.

  • xll_1907_llx's avatar
    xll_1907_llx
    Seasoned Novice
    8 days ago

    If the system can’t show me my own data correctly for years and it hasn’t been fixed, how can I know that they have the correct data of my playtime as well?

     

    I mean, for most people it might work, but there could be individuals facing issues like mine.

  • xll_1907_llx's avatar
    xll_1907_llx
    Seasoned Novice
    8 days ago

    In that post, people mentioned waiting 4–5 days , i’ve been waiting 2.5 months. That’s really not comparable. You have to understand, 2.5 months is insane. The game still thinks I’m a bot? I’m in Division 1 and I’ve played like 10 Weekend Leagues already… 

  • That’s just the biggest one I could find. I can link one where someone had been playing for 3 months and said it wouldn’t unlock because of the game time bug. Then they all unlocked it within a few more weeks so it wasn’t because of the game time bug. 

    So when ea says just keep playing you know that’s what you have to do. Try playing different modes and doing all the foundations. 

  • xll_1907_llx's avatar
    xll_1907_llx
    Seasoned Novice
    7 days ago

    I think I figured out what the issue was. I’ve been playing on my RTG account for years, but I had forgotten the password and email linked to the EA account. So I unlinked it through support and created a new EA account. The problem was that the PSN data didn’t match the new EA account, i guess which caused the bug. After deleting the overwritten saved files on my console and resetting the data, it now correctly shows the number of games I’ve played.

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