FUTTIES Evo (EA READ THIS)

I am having a problem whereby I initiated the Futties countdown evo on my Torres card. It accepted the evo, took my coins and the card turned green. When viewing the description it reads “in progress evolution”. However despite this, the card does not appear in my “active evos” screen, nor does it prevent me from using the card in matches as training camp evos usually would. It still lets me play matches with the card and even allows me to preview it in other eligible evolutions. I have raised 4 cases with EA and no solution has been offered. Ive basically waisted 500k coins and EA won’t do anything about it. On top of that, if the card was actually inside the Futties evo, im supposed to have been able to claim the first stage of the evo by now as it’s been 7 days since I first paid for and activated the evolution. Please can anyone advise on what I should do? EA are so unhelpful!