Hey @hope50034,
You can always try reaching out to our terms of service team again. They're the only team that can look into bans and potentially lift them.
I am facing the same.
On the 3rd of december I charged fc points (89k this year), on the 4th i log into the webapp to do my daily sbcs after work, did 2 and got banned.
EA said I used cheats in matches.
Keep in mind I am a div 5 player that did not qualify to most champions and gets gold 1 in squad battles. So i get my fodder from purchased packs.
EA said they did it right to me, but they also showed me my account was compromised.
So I agree that cheaters should get banned, but who`s the cheater that spends hundreds of dollars, has 2 accounts wiht fc 23, 24 and 25, never cheated on any, and out of nowhere gets a ban for cheating?
I am looking for legal action now, to at least recover the FC points I have spend, but even my compensation pack is lost, my entire evos, and over 300 hours of gameplay.
EA can say they detected cheats, but they do not provide details, so I am completely lost on what exactly was used. Or even if there was something in my computer that was read as a cheat.
In brazil if they both remove the access and assets (money you spent) that is called illegal enrichment, and they are liable, as they punish you twice for the same offense (even if you did not commit it)
