Forum Discussion

hope50034's avatar
8 months ago
Solved

I got banned for no reason on FC25

After the big update of the game, I got banned for no reason and I can't play my FC25 ultimate team I sent an email to EA support, and it said that

"Hello, Thanks for contacting us about your account action.
WE GOT YOUR NOTE AND DID A FULL INVESTIGATION OF YOUR ACCOUNT. AFTER REVIEWING YOUR CASE, WE DETERMINED THAT WE TOOK THE CORRECT ACTION IN ACCORDANCE WITH EA POLICIES AND PROCEDURES."

But the thing is, I never use the hack in any EA games or other games. What should I do to get my FC 25 back? I do not want to play it again. At least can I get my money back? This is too random, man, for real. I play FIFA 23 and FIFA 24 is completely fine. 

28 Replies

  • Erronblack360's avatar
    Erronblack360
    Seasoned Newcomer
    7 months ago

    What if the decision is faulty. Don’t they have a mechanism in which they could if an account has been compromised? I clearly stated that I was hacked and showed proof of how my account’s security settings and my email has been changed, yet they still believe that I was the one breaking the rules. That’s lazy and unprofessional. I highly doubt that these are competent people who actually do thorough investigations 

  • rickytan707's avatar
    rickytan707
    New Scout
    7 months ago

    Yh. I hope they work on systems like that. Because all I did was horde my tradeable pack pulls all year, and I sold during TOTY. I do not see anything wrong with that. I presume their system flagged my account because everyone was losing coins as the market was down, and I was making more coins. But I still think it's unfair. I am fortunate they kept me on console, at least. 

    But now, I don't really know if I should be playing or not, as they broke one of my friends mentally during the TOTY promo. He grinded for hours, and he got cooked. Meanwhile, people sat on this same game with insane dupe storages. I don't mind if these things happen, but I believe the lucky ones keep getting lucky. There is no balance system where those who didn't get anything will get something in the future, but no. It'll still be a cook session. My friend was putting in like 1500 hours plus in FUT yearly. Now, he's gone. 

     

  • Eeyv607067's avatar
    Eeyv607067
    Rising Newcomer
    4 months ago

    Well it's BS. I just got banned right after buying the game. I've never played it before and actually wanted to try it, but am instead met with an instant ban message on my screen. Such a clown company. 2nd time now I'm banned falsely. And what can you do as an user? Nothing.. 

  • FrankShtieN0's avatar
    FrankShtieN0
    Rising Newcomer
    4 months ago

    I too just got my account a=banned for absolutely no reason after buying the game

  • iam currently facing the same problem, i just woke up and its weekend, i was excited to play my fut champs but when i started the game on my pc , i window appeared saying "you have been banned", i believe i got banned for no reason.i have filed for appeal but they are not responding. this is really sad, they atleast need to reply to the clients faster, i cant believe this, this is unprofessional. 

  • skanm19's avatar
    skanm19
    Rising Newcomer
    3 months ago

    ระบบตรวจปัญญาอ่ออน แมร่งไม่ได้ทำอะไร แมร่งบอกว่ากุโกง โกงห่าอะไร  id ที่ใช้โปรแกรมแฮ็กมึงไม่ไปแบน แมร่งปั้ม coins กันมัน สาดสาด กุจ่ายเงินซื้อเกมนะไม่ได้เล่นฟรี อุทธรณ์ ไปหลาย แมร่งแล้วสาด ทำงานบาง

  • skanm19's avatar
    skanm19
    Rising Newcomer
    3 months ago

    ระบบตรวจปัญญาอ่ออน แมร่งไม่ได้ทำอะไร แมร่งบอกว่ากุโกง โกงห่าอะไร  id ที่ใช้โปรแกรมแฮ็กมึงไม่ไปแบน แมร่งปั้ม coins กันมัน สาดสาด กุจ่ายเงินซื้อเกมนะไม่ได้เล่นฟรี อุทธรณ์ ไปหลาย แมร่งแล้วสาด ทำงานบาง

  • 05f698c37afc9182's avatar
    05f698c37afc9182
    Seasoned Newcomer
    3 months ago

    I once got banned from PS network. As a EU resident, I took my case to the EU consumer protection office. This is a free service that helps you when you have a problem with a service provider from another EU member state. I got banned but never got an explanation. After 3 weeks, the office managed to get a full report from Sony with every single time I broke their TOS. I knew i was bcs of foul language, but I did not accept that they banned me without any further explanation. There is such an office in every EU country - they will be able to help. 

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