Lost out on Maldini due to being kicked out of 2 games after scoring

Ended on 23 wins but 2 of my losses were from disconnecting after scoring. It was almost as if I had been ‘soft banned’ for playing too many games, but the only games I had played were in the friendly mode for the objective. Resetting my game and playing a game of squad battles seemed to stop the issue but was too late. 

Unhappy I missed out on the Maldini and the 2 additional packs. Contacted EA help and they have told me to post on here to be compensated.  Appreciate any support or help.