Missing club membership rewards

Product: EA SPORTS FC 25
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number RTX 3080
Enter RAM memory size in GB 10GB
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 9/27/2024
What time did you see the bug? (HH:MM AM/PM) 1:30 A.M. EST
What is your time zone? EST (IET) - GMT - 5:30
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I just spoke to the Live Chat Agent. They informed me that i am being listed as ineligible for The Club Membership Rewards Evolution. Even though I have provided proof of my eligibility. I have received the Founders Rewards but I am missing The Club Membership Rewards. It is not possible to be eligible as a Founder on EAFC 25 without having played EAFC 24 on the same account. I have played both on the same account so I should be eligible for The Club Membership Rewards.
What happens when the bug occurs? I am unable to receive the rewards due to a bug not registering me as the same account that I played both EAFC 24 and EAFC 25. This bug is preventing me from receiving the rewards for playing both titles. I have received the Founders Rewards but I am missing The Club Membership Rewards. It is not possible to be eligible as a Founder on EAFC 25 without having played EAFC 24 on the same account. I have played both on the same account so I should be eligible for The Club Membership Rewards.
What should be happening instead? I should have recieved all The Club Membership Rewards including the Evolution. Since I recieved the Founders Rewards on EAFC 24 and EAFC 25. If i am eligible for those. Then I am eligible for The Club Membership Rewards.

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Attached are the time stamps for Playtime for both titles.

Platform: PC / EA Play Pro
Username: ADonutMan