Missing Rewards from Rivals

Hello,

I have a problem - I didn’t receive the rewards from Rivals last week. I opened a ticket and the assistant gave me a link: “https://forums.ea.com/discussions/fc-25-ultimate-team-en/fc25-rivals-weekly-reward-missing/11465832”

which is from 6 months ago, and not up to date. They told me they’re aware of the issue but it seems that my ticket has been forgotten since no reply after one week.

Is there something else I can do?

thanks!