My "Unlock the dribble evo" has dissappeared

Can someone please help me? I finished the TOTS Serie A Cup 3 days ago, but today my 'Unlock the Dribble' Evo just disappeared. I didn’t use it—I was planning to use it on my Henry, but now it’s gone. How can I get it back? Please I am desparate, when I contacted ea chat, they just said it expired, I know it didn't expired