Forum Discussion

mo7a-prince's avatar
mo7a-prince
Seasoned Newcomer
2 months ago
Solved

Paid Evolution not working and showed error(coins deducted).

"I purchased the evolution of 'The Specialist' for 25,000 coins, but after pressing confirm, the evolution was not applied to my selected player. However, the 25,000 coins were still deducted from my...
evolutions
  • sanket_360's avatar
    sanket_360
    2 months ago

    I think better to get in touch with EA help. They can verify your account. It could be related to time difference on your console and EA server.
    Use this link to create a case with EA help - https://help.ea.com/en/help/faq/using-ea-help/

mo7a-prince's avatar
mo7a-prince
Seasoned Newcomer
2 months ago

It is not a solution, the coins have been deducted and the player did not evolve.

sanket_360's avatar
sanket_360
Hero+
2 months ago

mo7a-prince​ When you say "evolution was not applied to my selected player", what happened to evolution? Did it selected the wrong player? Is it still available in the evolution list? What do you see currently? Can you please share screenshots or video clips if possible?

  • mo7a-prince's avatar
    mo7a-prince
    Seasoned Newcomer
    2 months ago

    I clicked on the evolution confirmation at 07:59 PM and the amount has been deducted ,the evolution has been expired at 8:00 PM and the player did not show in my evolutions list.

    • sanket_360's avatar
      sanket_360
      Hero+
      2 months ago

      I think better to get in touch with EA help. They can verify your account. It could be related to time difference on your console and EA server.
      Use this link to create a case with EA help - https://help.ea.com/en/help/faq/using-ea-help/

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