Pre order ultimate team content missing EA FC 25

Hello I have just logged on fc 25 for my first look only to see no hero pack any idea and I got ultimate edition and pre ordered before the 20th

What time are we gettin our 4.6k fifa points and packs from fc24

It’s the 20th I I don’t have my stuff and I preordered the ultimate edition 

@EA_AljoWell you have no excuse now..
The game has been out 3 hours and alot still haven't received their ultimate edition stuff, including myself... wondering if you guys will ever be able to do your job correctly or smoothly... starting to become incredibly tedious now.

This is a joke. Paying extra money for the content.

I got my FC points. I don't get my 250k coins and I didn't get the packs I wanted in FC 24 pre season.

We pay extra money for the privilege of certain things and we don't have them. This is unbelievably bad 

Hello, I have not received my Hero pack from pre ordering the ultimate edition but I have received other items like my FC points, what should I do?

I haven’t received my 4600 FC points or my Hero pack yet and it’s now the 20th of September, I go on the companion app and it says FC points can’t be used in the store and I haven’t received anything. I’ve tried contacting EA help but a 12 minute wait til was more like a 40 minute wait time and I still didn’t get any help

I'm on Nintendo switch and mine hasn't appeared a message saying something about distribution issues came up and that I would receive it in game but I haven't gotten it yet. There was a qr code and when I scanned it it took me to a Trello page and that didn't say anything about my issue either

I still haven’t received my bonus yet and the game has been out for 12 hours now 

i don't get my ultimate edition pre order content,what i need to do