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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
8 months ago

Re: Transferring points to eafc 25

Hey, FC fans. 

Relaying the message from one of our EA Community Managers below from this thread.

Hey everyone, 

Here is some clarification about the FC Points transfer from EA SPORTS FC™ 24 to EA SPORTS FC™ 25 that we want to share:

  • The only way to transfer your FC Points from EAS FC 24 is by logging on to EAS FC 25 on your console or PC. You can’t carry over your points using the Ultimate Team™ Web or Companion Apps.
  • The first time you log in to any of the modes in EA SPORTS FC™ 25, a pop-up message will appear to give you the option to transfer your points.
  • Whether you choose to transfer the FC Points or not, that decision is not reversible.
    • If you aren't sure yet, you can select "Remind me Later," and this message will pop up again the next time.
  • If you transfer the FC Points and then charge new FC Points in FC 24, you won't be able to transfer them again to FC 25.
  • You can only transfer FC Points from EAS FC 24 to EAS FC 25 on the same console family.

If you still have points in FC 24 and Customer Service confirms they can't help you with the FC Points transfer, unfortunately, there's nothing else we can do to help you from here.

For further details, you can visit our Article on Help.ea.com:  How to transfer your FC Points.

Thank you

14 Replies

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  • YouWantSam's avatar
    YouWantSam
    8 months ago

    So if we have asked for the points we've paid for to be transferred, and the game hasn't transferred them, we're just expected to take the hit?

  • bodhivanbaar's avatar
    bodhivanbaar
    New Novice
    8 months ago
    @EA_Blueberry Please I still need help, I put new points on fc24 on the 17th.
    Opened fc25 yesterday and said to confirm the transfer. But the points didn't come with! Please I paid 135 euros for this and it just didn't work properly. I've been waiting for 24 hours on a live chat
  • Welshysbm's avatar
    Welshysbm
    7 months ago
    @EA_Blueberry i have points sitting in my fc24 account and never had the popup for me to transfer them over to fc25 what do i do
  • TTV-C17DaGoat's avatar
    TTV-C17DaGoat
    7 months ago

    so your support team cant transfer points from a previous version. i feel like thats a slight lie. like your billion pound company cant access to transfer the points. even tho your server were the technical reason why i couldnt transfer the points. so now im out on 25000 fc points. with all the supports saying "theres nothing we can do"

  • andenfralandet's avatar
    andenfralandet
    7 months ago

    hey i pressed yes on transfering my points but i unfortunatly didnt get my points can someone help me

  • khayatisalah's avatar
    khayatisalah
    5 months ago

    i didn’t transfer my points to ea fc 25, but today i bought points on ea fc 24, and i want to transfer them to my ea fc 25

    how can i do it ?

  • jad_sayegh's avatar
    jad_sayegh
    4 months ago

    How can i open the case? You keep redirecting us to different topics without the ability to chat, or even send an email to support. Every time a chose a topic i get redirected to an article without the ability to post anything. 

  • NCFCAd's avatar
    NCFCAd
    4 months ago
    @jad_sayegh I’m in the same boat, I played before Dec 31st but my points never transferred and I can’t contact anyone
  • NCFCAd's avatar
    NCFCAd
    4 months ago
    FAO Community Manager, EA Help suggested I post this on here so you can possibly feed back, but they lost access to the tools used to transfer points from FC24 to FC25 8 days ago and clearly there’s some frustrated customers who got the game for Christmas who cannot access their points despite playing before 31st Dec. Tools can be reinstated, but there needs to be the will to provide the Customer Support required. Bit disappointed that nobody seems to be able to escalate the issue. Happy to chat.
  • jad_sayegh's avatar
    jad_sayegh
    4 months ago

    Apparently i wasn't aware that points purchased with money directly from the app had an expiry date for transferring. Another trick by EA to force loyal customers to buy points. 
    You really believe that they lost the ability? They disabled it on purpose. Greedy company. 

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