Re: We have detected a mismatch between the region of your EA account and the one as

Hi, 

I have the same problem encountered yesterday.

Ordered from ps mobile app and is not added to my balance.(12000 FC points)

• PSN id/Username: kerkero23
• Platform: PS5
• Summary of Issue: my order is not fullfilled
• Recent Timestamp (Date, Time, Timezone): 09/24/2024 from Turkey
• Your PSN and EA account region: Both Turkey
• Game version (digital download or box version): Digital

order details and the warning I had are attached.

Hi @EA_Pulsar 

• PSN id/Username: Aslufix 
• Platform: PS5
• Summary of Issue: After trying to enter fc points store in fc25 web app I got a information that I need to log in to PSN account to validate region. After loging in there is a window telling that there is a mismatch between EA account and Disk I’m playing FC 25. I checked the region in EA account and it is set to Poland. In PS5 I’m sure that I bought FC25 in Polish store. I payed in polish currency. In game I can enter FC points store. Screen of communicate attached.
• Recent Timestamp (Date, Time, Timezone): 25/09/2024, 10:35, Warsaw
• Your PSN and EA account region: Poland in both places 
• Game version (digital download or box version): digital 

Same issue

• PSN id/Username: Dark_Wright
• Platform: PS5
• Summary of Issue: EA Region and Game format don't match
• Recent Timestamp (Date, Time, Timezone): 25/09/2024 United Kingdom
• Your PSN and EA account region: Both UK
• Game version (digital download or box version): Digital

kindly i have the same issue

i need to share my data also

please provide the emailto share the error and the required data for my accont 

I also have the very same issue:

• PSN id/Username: Magic_Land_Dizzy
• Platform: PS4
• Summary of Issue: EA Region and Game format don't match
• Recent Timestamp (Date, Time, Timezone): 25/09/2024 United Kingdom
• Your PSN and EA account region: Both UK
• Game version (digital download or box version): Digital (Downloads )

• PSN id/Username: ezzi999
• Platform: ps5
• Summary of Issue: fc points purchased from ps store not showing up
• Recent Timestamp (Date, Time, Timezone): 2:12pm, 25th September, Tanzania
• Your PSN and EA account region: USA
• Game version (digital download or box version): DISK
• The store the game was purchased from:

Why no one is considering a a reply? There is money put into your game and somehow we can not use it? We were already buying stuff from app and use it on the game. Please reply!!

• PSN id/Username: CLGKimDynasty
• Platform:PS5
• Summary of Issue:
  • When I try to purchase FC points in the web app, I am receiving the same mismatch between region associated to your EA account error as mentioned in this thread.
• Recent Timestamp (Date, Time, Timezone): 9/25/24
• Your PSN and EA account region: United States / United States
• Game version (digital download or box version): Digital Download Ultimate Edition
• The store the game was purchased from: PSN Online Store

I changed my PSN ID since playing EA FC 24 and EA FC 25 - it appears that the web app is still bringing up my old PSN ID (LinRunE), and not my new one in the error messages.  Screenshots are attached.

• Hi Pulsar I have the same problem with sync between EA account and PSN •PSN account/username: OnneZeWPoC3 •Platform: PS5 •Summary Issue: After trying to enter fc points store in fc25 web app I got a information that I need to log in to PSN account to validate region. After loging in there is a window telling that there is a mismatch between EA account and Disk I’m playing FC 25. I checked the region in EA account and it is set to United State. In PS5 I’m sure that I bought FC25 in Romania (RON) store. I payed in polish currency. In game I can enter FC points store. Screen of communicate attached. •Recent Timestamp (Date , Time, Timezone): 23.09.2024 15:42PM Botosani (Romania) •Your PSN and EA account region: Both set to US •Game Version (digital download or box version) digital version I hope the problem will be solved because i spent 25 euro (almost) for 2800 points, its not that much but i want my fc points

Hi, 

I have the same problem encountered.

• PSN id/Username: cneidecker
• Platform: PS4
• Summary of Issue: Cannot buy fc points due to mismatch between country and region. Bought 1000 FC points throught the PS store and it has not been added to my FC25 game. 
• Recent Timestamp (Date, Time, Timezone): 10/28/2024 from Switzerland
• Your PSN and EA account region: Both USA
• Game version (digital download or box version): Disk
• Store: MediaMarkt (Switzerland)

Psn: FindusxD

Plattform: Ps4

In game currency wont load (fc points)

Timestamp: 11-28-2024 16:45 

Timezone:1+ GMT

Version: digital download

Store: Games card

Live chat ea help cant fix it