I belive this is just a visual glitch in the webapp, on console it shows that it is a loan
Ok, it is a visual glitch but it show the wrong reward. It is the same if there would be a store pack which said it would contain an icon in one specific language but it gives out a hero. It is also a visual glitch but is wrong. The people who opened this also got compensated. It’s is not because they did not spend money on it, they don’t deserve a compensation
Presumably this was another day when EA's content and proof-reading team was on annual leave. They do have a content and proof-reading team, right?!
The people that opened those packs did so mostly because a YT video told them to, they knew about the glitch and they shouldn't be compensated, they should get a kick to the teeth and that's it.
Annoying,
