Re: FC 26 preorder bonuses on FC 25

Hi EA Team and Community,

I’m reaching out here because I’ve been dealing with an unresolved issue for over a week, and my frustration is through the roof. I pre-ordered FC 26 during the very first hour of release, yet I still haven’t received any of the promised pre-order rewards in FC 25—including the ICON Player Pick and Evolution.

What’s even worse is that I’ve contacted EA Support five times, and every single time they were completely unhelpful. All I got was the same response: “Please keep waiting.” No real solution, no escalation, nothing.

Honestly, this level of support is unacceptable. Has anyone else experienced the same issue? How did you manage to get it resolved?

Here are the key details for transparency:

• PSN ID: mShahin95
• Case ID: 216692512
• Pre-Order Date: Wed 16 Jul, 19:37