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ducciulk's avatar
ducciulk
Newcomer
4 days ago
Solved

Missing 581 FUTTIES Tokens Due to Weekly Redemption Limit

Hello EA Support,

I am contacting you regarding an issue with the new FUTTIES Tokens weekly cap in Ultimate Team.

Today I claimed my updated Division Rivals rewards after reaching Division 2. According to the updated rewards, I should have received 600 FUTTIES Tokens.

However, because of the weekly redemption limit of 1,000 tokens, I only received 19 tokens, meaning that 581 tokens are missing.

I worked hard to reach Division 2 specifically to earn these updated rewards. It is unfair that I lose the rewards I legitimately earned simply because of the weekly cap.

I kindly request that the remaining 581 FUTTIES Tokens be credited to my account as soon as the weekly limit resets tomorrow, so that I receive the full rewards I earned.

Please review my account and resolve this issue as soon as possible.

Thank you for your time and support.

[Moved from FC 26 IT to FC 26 EN, please check our guide on how to find the right language board for your post. EA_Claus]

  • Sorry to say ducciulk​ but if you have reached an in-game cap then it is not possible for us to provide you a way around this limit.

    I know it's not what you want to hear but the simple fact of the matter is that these limits are in place for a reason and once you hit the limit you cannot get any more.

    I will pass your feedback on to the team around this.

    Darko

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Sorry to say ducciulk​ but if you have reached an in-game cap then it is not possible for us to provide you a way around this limit.

    I know it's not what you want to hear but the simple fact of the matter is that these limits are in place for a reason and once you hit the limit you cannot get any more.

    I will pass your feedback on to the team around this.

    Darko