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- EA_Vendcera1 year ago
Community Manager
FC 26 Seasons: Opponents Quit, Matches Vanish, Wins Not Awarded
I am reporting a serious and recurring issue in EA SPORTS FC 26 Online Seasons that undermines the fairness and competitive integrity of the game. On multiple occasions, I have been winning an online match when my opponent suddenly disconnects or exits the game. Instead of awarding me the victory, FC 26 ends the match, displays a connection-related message, and fails to register the result. In these cases, the match does not appear in my Seasons match history, I receive no victory or three points, and the result has no positive effect on my division progression. This is particularly frustrating because I have already invested time playing and building a lead, only for that progress to disappear when the opposing player leaves. Evidence from my latest incident I have attached two screenshots documenting a recent occurrence. Screenshot 1 — Match immediately before disconnection I was playing as Real Madrid and winning the match. The gameplay statistics visible in the screenshot show Jude Bellingham with three goals from four shots. A pause notification is also visible, displaying "Pause queued by Swaggydreamchase." EA should be able to establish from the match logs which player initiated the pause and which connection was subsequently terminated. Screenshot 2 — Connection loss message Shortly afterward, the game displayed: "You lost your connection to your opponent. We'll check the match report to see who won and who lost." Despite this statement, the match was not subsequently credited as a win and did not appear in my match history. This is not an isolated incident. I have repeatedly encountered the same sequence of events while leading matches. Expected behavior versus actual behavior Expected behavior: When an opponent quits or disconnects during an Online Seasons match, EA should reliably determine the circumstances of the disconnection. If the server records confirm that the opposing player abandoned the match while I remained connected, the correct victory and three points should be awarded to me. The match should also remain visible in match history, even if it ends prematurely. Actual behavior: The match terminates following the opponent's apparent disconnection. The game displays a message indicating that the result will be reviewed. No victory or three points are awarded. The match disappears from the recorded history. Division progression is unfairly affected. The remaining player receives no meaningful explanation of the final determination. Potential exploit or server-side bug I understand that an unexpected disconnection does not necessarily establish cheating. However, the repeated timing of these disconnections when opponents are losing raises a serious concern. Other players have publicly reported that certain types of abrupt disconnection appear to produce different results from ordinary in-game forfeits. This suggests that FC 26 may not consistently distinguish between voluntary abandonment, genuine connection failures, and other unexpected session terminations. If players can intentionally trigger a disconnection that prevents their opponent from receiving a deserved victory, this creates an opportunity to abuse the system. Even if the cause is purely technical, the existing match-result handling is inadequate.3Views0likes0CommentsFuture Stars Obj Not Completing
Hi EA Support, I am experiencing an issue with the Future Star objective in the Back to Basics Exhibition on EA Sports FC 26. The challenge requires me to score a goal with a Future Stars player in my starting XI while using the normal 4-4-2 formation. I have followed all the requirements, including having 84-rated Future Stars Divine Mukasa in my starting XI and scoring goals with him. His card is completely unchanged and has not been evolved. Despite completing the challenge correctly, the objective is still not registering as completed, preventing me from claiming my reward. I believe this may be a bug and would appreciate it if you could investigate the issue and help me resolve it before the objective expires. I have even claimed the reward that you get from the objective. Please see the attached. Thank you201Views3likes3CommentsWins Not Counting in Seasons Mode – Opponent Quits or After Full Match
Hello EA Team, I’ve been experiencing a recurring issue in FIFA 26 Seasons mode. Despite winning multiple matches — sometimes after the opponent quits, sometimes after playing the full 90 minutes — the victories are not being recorded in my season progress. So far, this has happened to me at least 10 times. Each time, I took a screenshot showing the match result (score, stats, and opponent’s quit message if applicable). However, none of these wins are reflected as victories in my season record. This problem makes progression impossible and ruins the competitive experience, as the game doesn’t acknowledge deserved wins. Could you please investigate this issue? I can provide all screenshots if needed. Details: Game Mode: Seasons Platform: PS5 Issue Frequency: Almost every time the opponent quits or even after a full win Approx. Number of Affected Matches: 10+ Region: Belgium Thank you for your attention and support. I hope this can be fixed soon. Best regards, Adem Çelik13KViews72likes106CommentsAccount banned after being hacked and appeal pending with no response
Hi, my EA account has been permanently banned since May 26 2026 due to an account takeover. EA advisor Ayan already confirmed malicious infringements on my account in case #255255438. My penalty history shows my appeal is still pending but my case was closed on October 6 with no email or decision sent to me. I have been trying to resolve this since May with no success. I cannot reach live chat due to high wait times and I cannot log into the forums with my banned account. EA_Aljo EA_Lanna can you please help escalate this? I just want my account back. My banned account username is Cv1qz. I am posting here because this is my only option left. I cannot log into the forums with my banned account, live chat is unavailable, and all my support cases have been closed with no resolution.5Views0likes0Comments- 7Views0likes0Comments
EA SPORTS FC 26 PC FIX – COMMUNITY GUIDE
if your game keeps crashing after kickoff loading or in drop in follow this full reset fix 1 open EA App and uninstall the game completely 2 go to this path C:\Users\gamer\AppData\Local delete the folders EA SPORTS FC 26 and EADesktop 3 then go to C:\Users\gamer\AppData\Roaming delete the folders EA and Electronic Arts 4 restart your PC 5 open EA App again and reinstall the game normally 6 after install launch the game it will rebuild all cache and config files fresh this method clears all broken data that causes the common PC bug where the game crashes during cutscenes goals or kickoff it basically forces EA App and FC 26 to create new clean files I didn’t touch any graphic settings after doing this I went straight into the game in rush mode i am now on my 10 game before i was chrashing every game for past 2 days i needed to take it on my own hands maybe ea can me a job from now on because this been tested and its working for all my friends too13KViews5likes35CommentsClubs Consumables
Hi EA team, Thank you for confirming that the Clubs Consumables Store was intentionally scheduled to close on September 11, 2026, and that the “No items available” message is expected. Could you please clarify a few points that were not addressed in the original response? Why was the Clubs Consumables Store closed? Was this a planned end-of-cycle decision, a content policy change, or for another reason? Is the closure permanent for the remainder of EA SPORTS FC 26, or could the store return in a future content update or promotional period? Since both instant AXP consumables and AXP multipliers are no longer available, are there any planned alternatives for players who still want to level up their archetypes in Clubs? Does EA intend to maintain the current archetype progression system without these consumables for the rest of FC 26? I understand that the store's closure was intentional, so I am not asking for troubleshooting steps. I am looking for clarification about the decision itself and its impact on Clubs progression. Thank you for your time and clarification.10Views0likes0CommentsLove the Career Mode , Let's match Football Manager's depth off the pitch
Hey EA Team, First off, huge thanks for Career Mode this year! You guys did an awesome job and it’s been super fun to play. I was thinking, I don't just want it to be close to Football Manager, I want you guys to fully match its depth and comprehensiveness when it comes to off-the-pitch management! Give us that exact level of detail in scouting, club finances, youth academy, and board interactions. If you combine your amazing on-pitch gameplay with the exact same off-the-pitch depth as Football Manager, it will honestly become the greatest football game ever made. Hope to see this happen in future updates. Keep up the great work!6Views0likes0CommentsManager career live challenges
EA, I don't understand why you've made this trophy inaccessible to us. It’s poor treatment of the customers who have supported you all these years. You have a live event for Rush that lasts 300 days and is online... how can you justify not having a similar live event for Manager Career mode that lasts nearly a year? Come on! Someone from EA needs to answer us and provide an update. If you don't fix this, I’m never going to bother buying anything EA-related again. please give us some info on this!! trophy — challenge accepted on ps5. update the game so we Can get the platinum on Playstation. Many many many people want this!!9Views0likes0CommentsFC 26 Fail to Launch – EA Javelin AntiCheat Service Error 87 0xC0000005 Crash
Dear EA Support Team, I am experiencing a persistent launch issue with EA games on my Windows 11 PC. Both EA SPORTS FC 26 (Steam version) and Battlefield 1 fail to launch properly. I have spent considerable time troubleshooting this issue, but none of the steps below have resolved it. I would appreciate a technical investigation rather than another generic recommendation to reinstall the game or the EA app. 1. System specifications Operating system: Windows 11 Pro, version 26H2 (successfully installed on October 10, 2026) CPU: AMD Ryzen 9 7900 GPU: NVIDIA GeForce RTX 5080, 16 GB VRAM RAM: 16 GB DDR5-6000 Motherboard: ASUS B650-E WIFI FC 26 installed via Steam The issue persisted after upgrading Windows to version 26H2. 2. FC 26 crash details Windows Event Viewer consistently records an application error reported by EA Javelin AntiCheat: Game executable: fc26.exe Exception code: 0xC0000005 (Access Violation) Faulting module: dbdata.dll Fault offset: 0x1B7794 The fault offset has remained identical across repeated crashes, including after verifying the game files, replacing the DLL through Steam's verification process, repairing Windows system files, and upgrading to Windows 11 version 26H2. The virtual exception address changes between launches, but the fault offset remains the same. Steam's file verification reports that all files are valid. 3. EA AntiCheat service failure The EA AntiCheat service is registered on the system and points to the following executable: C:\Program Files\EA\AC\eaanticheat.gameservice.exe The executable is version 1.0.15546623.0 and has a valid Electronic Arts digital signature. However, starting the service manually using an elevated PowerShell window: sc.exe start EAAntiCheatService causes the service to enter START_PENDING and then stop shortly afterward. The subsequent sc.exe queryex EAAntiCheatService output shows: State: STOPPED WIN32_EXIT_CODE: 87 (0x57) SERVICE_EXIT_CODE: 0 (0x0) Windows Event Viewer has also recorded Service Control Manager Event ID 7023 with the German error message “Falscher Parameter” (“The parameter is incorrect”). I also checked for the following driver file: C:\Windows\System32\drivers\eaanticheat.sys PowerShell returned False, meaning that the file is not present at that path. I cannot determine whether this missing file is expected in the current version of Javelin AntiCheat, or whether it is related to the service failure. I would appreciate confirmation from your technical team. 4. Troubleshooting already performed I have already tried the following: Verified the integrity of FC 26 through Steam. All files were reported as valid. Cleared the EA app cache. Repaired and reinstalled EA AntiCheat, including attempts using the game's AntiCheat installer. Reinstalled the EA app and performed cleanup of relevant EA app files and folders. Replaced dbdata.dll through Steam's file verification process. The same crash returned. Disabled the NVIDIA overlay and tested again. Temporarily disabled Windows Memory Integrity, restarted the PC, and tested again. This did not resolve the issue; Memory Integrity was subsequently re-enabled. Ran DISM /Online /Cleanup-Image /RestoreHealth successfully. Ran sfc /scannow. Windows found and repaired corrupted system files, but the crash persisted after restarting. Checked Microsoft Defender status. Real-time protection and antivirus protection were enabled and operating normally. Tested a clean boot using msconfig. EA displayed the warning “Die Hintergrunddienste wurden deaktiviert,” and the game did not reach the normal launch stage. I subsequently restored the services and restarted Windows. Removed Easy Anti-Cheat associated with another game and tested FC 26 again. This did not resolve the issue. Upgraded Windows 11 to version 26H2. Both FC 26 and Battlefield 1 still fail. I have not found a reliable fix despite these attempts. 5. What I need from the technical team Because the issue affects more than one EA game and the EA AntiCheat service exits with error 87, I would appreciate your help investigating the underlying cause. Specifically, could you please: Explain why EAAntiCheatService terminates with error 87 during startup. Confirm whether eaanticheat.sys should exist at the checked path for the current Javelin AntiCheat version. Investigate whether this service failure is related to the repeated fc26.exe access violation in dbdata.dll at offset 0x1B7794. Check for known compatibility issues involving Windows 11 version 26H2, ASUS/AMD system components, or the current Javelin AntiCheat build. Provide a targeted diagnostic procedure or escalate this case to the relevant technical team. I can provide screenshots, Event Viewer logs, command outputs, and any additional diagnostic files required. Please review the details above before recommending steps I have already performed. Thank you for your assistance. Kind regards51Views3likes4CommentsLive Manager Career doesn’t have Live Challenges
Hi, when going into Live Manager Career mode Live Challenges are no longer available, thus making the Challenge Accepted trophy unobtainable. Please please re-add live challenges back, even if it’s just one set of challenges with an expiration of 365 days just to make the trophy obtainable for everyone again.455Views28likes13Comments[BUG] “Challenge Accepted” Trophy Unobtainable - No Live Challenges
There are currently no active Live Challenges available in EA FC 26 Manager Career, which means players are unable to unlock the “Challenge Accepted” trophy/achievement, which requires successfully completing your first Challenge. This is particularly frustrating because EA FC 27 has not even been released yet, meaning players who are still working towards completing EA FC 26 are effectively being prevented from earning an achievement through no fault of their own. I understand that the focus naturally shifts towards the upcoming game, but EA FC 26 is still the current title until EA FC 27 is released. Players should have a reasonable opportunity to complete all of the game's trophies and achievements during that period. Request Please release one final Live Challenge in Manager Career Mode, ideally one that remains active until the release of EA FC 27. This would give players a final opportunity to earn the “Challenge Accepted” trophy and properly complete their EA FC 26 achievement collection before moving on to the new game. It seems unfair for an achievement to become unobtainable simply because there are no Live Challenges available, especially while EA FC 26 is still the current game. Please consider adding one final Live Challenge that lasts until EA FC 27 launches. Thank you.2.2KViews19likes32Comments
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