CONTROLLER BUG ISNT WORKING IN RIVALS

I paid 90 dollars for early access to FC26 because I wanted to play with a better squad than my rivals, but my DualShock controller doesn’t work in Rivals (even though it works in other modes). Because of this, I can only play Rush and Squad Battles. I tried to refund the game, but they don’t allow it either. I don’t know how you will compensate my loss — it’s been 5 days and the issue still hasn’t been fixed, nor has it even been said that it will be fixed. This is an unbelievable disappointment.