EVO CANT BE REDEEMED GAME BREAKING BUG!!!

this is the 8th day i cant open any packs for tots i have an evolution that was given to me from the last season pass that CANT be redeemed i have tried the web app no luck tried work arounds no luck talked to ea live chat no help all i get told is to wait its simply not good enough i have seen loads of people with the same bug theres people who have had the bug for 2 months and it still has not been fixed this is crazy its a game breaking bug and why it has not been patched is crazy ! if im still waiting 2 months i will not be buying another fc ever again its a joke waited all year for tots prem and cant even open packs i give up