evolution stuck.

I cemt redeem a evolution and your staff refuse to help me no reply on the forums nothing, how am I meant to play the game when I can't redeem a evo so then I can't open packs I really don't like my midfielders but can't upgrade them and the worse part is the way your workers treat me about all of this, I literally just got aired for ten minutes and left on read by a worker till we automatically disconnected, joke this is not how you treat customers. Just help me that's all I want please I don't see what's so bad about that