NO HELP FOR 30+ DAYS

Case #256690858 THIS CASE HAS BEEN GOING ON FOR OVER 30+ DAYS IT KEEPS SAYING UPDATED BY CUSTOMER EVERY 2 HOURS WHICH ISNT TRUE IVE CONTACTED LIVE CHAT SO MANY TIMES TO SAY ITS BUGGED AND I GET TOLD TO WAIT ITS BEEN 31 DAYS HOW LONG YOU WANT ME TO WAIT 6 MONTHS WHEN HALF THE GAME IS DONE ??? 

I ALSO WAS ONLY MENT TO GET WARNING LIKE THE STATUS SAYS BUT I DIDT EVEN GET ONE JUST STRAIGHT BANNED