Forum Discussion

Re: Missing FC 27 Ultimate Edition Pre-Order Rewards

I haven’t gotten ANY of my ultimate+ rewards / pre ordered content and am honestly so displeased with EA - when can you get this added to my account - contact me

3 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey FRANCY_22102210​

    I'm sorry to hear that your PSN account was hacked and couldn't be recovered.

    Unfortunately, we aren't able to support account-related requests here on the forums, as we don't have the necessary tools to do so. If you've already created a new PSN account, it might be worth connecting with our live support team to see if anything can be done in this situation. Thanks! 

  • FRANCY_22102210's avatar
    FRANCY_22102210
    Seasoned Newcomer
    2 days ago

    Hello,

    my psn account (connected to ea) got hacked yesterday… and playstation customer service said it is impossible to retrieve (I spoke with them 2 hours on the phone today). The issue is I preordered fc27 ultimate edition for the rewards in the hacked and now lost account. Can you help me connect my ea account to a new psn account and keep my rewards?