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mr-sagr-ksa's avatar
mr-sagr-ksa
Newcomer
8 days ago

‏Unintended visual item glitch on Transfer List – Account safety inquiry

Dear EA Help Team,

I am writing to report an unintended technical issue that occurred on my Ultimate Team account regarding the Transfer List.

While managing my items, a duplicate version of a player card appeared due to an in-game glitch. Not knowing whether it was purely a visual bug or a system desync, I attempted to quick-sell it to clear the error, and coins were added to my club balance.

I always strive to follow the EA Positive Play Charter and Terms of Service, and I do not want to exploit any bugs. I am reaching out proactively because I am concerned this unexpected discrepancy might be flagged by your automated systems and lead to an unfair sanction or ban on my account.

Could you please review my account records, remove the coins generated from this glitch if necessary, and ensure that my account remains in good standing?

Thank you for your assistance and support.

objectives

2 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hi, there hasn’t been any reply for a while. Has the issue been resolved?

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi mr-sagr-ksa​,

    First and foremost, thank you for your honesty and for proactively reaching out to report this issue. We truly appreciate your commitment to fair play and for wanting to ensure your account remains in good standing. This is exactly the right thing to do when you encounter a potential bug.

    For your account's security, we are unable to access account details, remove coins, or review transaction histories here on the forums.

    To ensure this is officially logged and reviewed by the correct team, please contact our support team. They can make a record of the situation on your account. When you speak with them, please explain what happened just as you have done here.

    When you fill out the ticket, please select FC 27, then the topic Technical Support, and the issue Game performance or Report a bug.

    Thank you again for your integrity.

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