Concerns Regarding Pack Rewards and Probabilities in EA FC 27

I am writing to express my frustration and disappointment with my experience opening packs in EA FC 27.

For a long time, I have been opening packs, including packs purchased with real money, yet I consistently receive players that are far below the advertised probabilities and expectations. No matter how many packs I open, I seem to get the lowest-rated and least valuable players available. It honestly feels as though my account is somehow disadvantaged or "blacklisted," because the rewards I receive do not seem to reflect the stated pack odds.

As a customer who invests both time and money into the game, it is very discouraging to repeatedly receive poor rewards while seeing others obtain significantly better players. Many players are becoming frustrated because they spend money hoping for a fair chance at obtaining high-value content, only to be repeatedly disappointed.

What makes this situation even more frustrating is that content creators and streamers often appear to receive exceptional pulls for their videos and streams. While I understand that pack openings can be based on luck, the contrast is difficult to ignore and leaves many ordinary players feeling that the experience is not fair or balanced.

EA Sports should understand that experiences like these are one of the reasons why many people complain about the game and hesitate to spend money on packs. Players want transparency, fairness, and confidence that the advertised probabilities are being applied equally to everyone.

I would appreciate an explanation of how pack rewards are distributed and whether there are any factors that could affect the quality of rewards received by individual accounts. Most importantly, I hope EA will continue working to improve the fairness and transparency of the Ultimate Team pack system.