FC 27

Subject: FC 27 Ultimate Team – Repeated Disconnections and Compensation Request

Hello EA Support,

I am experiencing a serious and persistent disconnection issue in EA SPORTS FC 27 on PS5. During matches, I repeatedly receive the error message “Your connection to the server has been lost,” and I am returned to the Ultimate Team menu.

This issue has been happening for weeks and occurs across different game modes. My internet connection does not disconnect, and I remain connected to the internet on my PS5. My connection quality is good, my NAT type is 2, and I have even replaced my LAN cable, but the problem continues.

I have lost at least 15 matches because of this issue. These disconnections have negatively affected my match results and rewards, even though the problem is not caused by me intentionally leaving the matches.

Please investigate my account and the connection issue. I would also like to request compensation for the matches and rewards I have lost due to these repeated server disconnections. If possible, please review my affected matches and restore any eligible rewards.

I would appreciate a proper solution rather than general troubleshooting steps, as I have already tried basic troubleshooting and the issue has continued for weeks.

Thank you for your time and assistance.

Best regards,
A frustrated FC 27 player