Forum Discussion
redeemed an EA SPORTS FC 27 Ultimate Plus Edition code.
The game is working correctly. I had Early Access, and my PlayStation library shows the game as Ultimate Plus Edition.
I also checked my PlayStation account/services, where it specifically shows:
EA SPORTS FC 27 - Ultimate Edition Incentive
However, I have received NONE of the Ultimate Plus rewards in FC 27.
I am missing:
First 2,000 FC Points grant
Season 1 Premium Pass
85+ International ICON
Hall of FUT Player Pick
Additional Evolution Slot
All other Ultimate Plus Edition content
I have already tried the following:
Logged into FC 27 and Ultimate Team multiple times
Completely closed and restarted the game
Restarted my PS5
Checked my PlayStation licenses/services
Confirmed that the Ultimate Edition / Ultimate Edition Incentive entitlement exists on my PSN account
At this point, what am I supposed to do?
The code was successfully redeemed, PlayStation recognizes my Ultimate Edition entitlement, and I received Early Access, so the license itself was clearly activated.
However, absolutely none of the Ultimate Plus in-game content has been granted to my account.
Right now, I am essentially playing the Standard Edition with Early Access despite having redeemed an Ultimate Plus Edition code.
I have tried contacting EA Help, but live chat does not appear to be available, and the automated troubleshooting does not resolve the problem.
Is this a known entitlement issue?
Is there anything I can do from my side, or does EA need to manually correct the Ultimate Plus entitlements on my account?
I would really appreciate help from an EA Community Manager or someone who can escalate the issue, because the normal troubleshooting steps have not worked.
Same thing is happening to me, i pre ordered the ultimate edition and i am missing the first 2000 fc points AND the season pass