Missing packed player

Hi EA,

I need help with a missing player in FC 27 Ultimate Team.

I just packed an untradeable Icon Luís Figo, and after packing him I could no longer find him in my Club.

I checked Quick Sell Recovery, but Figo is not there because I did not quick sell him.

I then contacted EA Support, and I was told that their records show that I submitted Figo into an SBC. However, I did not submit Figo into an SBC. I submitted a different player, and I remember that the player I submitted was not Figo.

I have checked my Club and Quick Sell Recovery, and Figo is nowhere to be found.

Please can EA investigate the account activity and check exactly what happened to the Figo item? I really want this player back because I just packed him and did not intentionally submit him into an SBC.

I have also spent a lot of money on the game, so I would really appreciate EA properly investigating this rather than simply telling me that the item was submitted.

I understand that EA says SBC submissions are normally final, but I am asking for the transaction/activity to be investigated because I did not intentionally submit Figo.

Please help me recover my Figo.

Thank you.