Not receiving rewards for multiple levels

I have had a back and forth with multiple clueless EA team members each telling me completely different things. I did not receive rewards for  season 1 level 17,18 and 22. This is beyond ridiculous considering I paid for the premium pass. I was told it would be resolved each time.  Recently, told that I would not be given rewards back as it is season 2 now.. I expect a refund or at least the rewards that i PAID for