PlayStation Tournament Rewards Not Received
The problem:
After I changed the email addresses bound to both my EA account and my PlayStation (PSN) account, I have been unable to receive PlayStation tournament rewards in-game.
Current status:
- Both my EA account and PlayStation account are in normal status.
- The two accounts are properly linked.
- After participating in a tournament, I receive the official PlayStation email confirming that the game rewards have been sent.
- However, the rewards never appear in the game.
Why I believe the email change is the cause:
I am absolutely certain that this issue only appeared after I changed my bound email addresses. Before the change, reward distribution worked perfectly — I received tournament rewards normally with no problems whatsoever. The timing is too precise to be a coincidence.
What I've done so far:
- I contacted customer service, and they stated that tournament-related issues are organized by PlayStation, so I should inquire with PlayStation customer service.
- I have confirmed that all account settings, linkages, and statuses are correct on my end.
- I have verified that I am not receiving the rewards despite the confirmation emails.
What I'm asking for:
I am not asking to be given the lost rewards again. I highly suspect that this inability to receive rewards is caused by my changing the bound email addresses, and I only ask that this issue be confirmed so that I can properly receive rewards in the future.
Has anyone else experienced this after changing their EA or PSN email? Any advice on how to get this resolved would be greatly appreciated.
Thanks in advance.
