Possible hacked account

jgriffiths40​ 
If you have an open case, you can keep an eye on it here for any updates. We wouldn't have any additional ways to make any changes here beyond what the support team can do, so it'd be best to continue working with them on that open case to see what other options they have.

I have changed my password on my account I have also spoken to 2 chat agents now and they say they can’t do anything ether it’s not within something they can do. I’m trying to stay calm however I spent loads of money on FC points and now I have 0 coins is there a way I have a open case and be updated with us regularly because I have spent more than a thousand pound on this game for nothing rn 

Hey jgriffiths40​, 

Sorry to hear someone else seems to have gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

Once you've gone through the steps linked above, you can use the Contact us option at the bottom of that page or create a case here to get in touch with the support team so they can help with the account recovery.