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cfeqrueyu2kh's avatar
cfeqrueyu2kh
Rising Newcomer
2 days ago

Missing 3rd Anniversary Event Rewards

Missing 3rd Anniversary Event Rewards (Level 71 Account - Unresolved Support Case)

Hello EA FC Mobile Team,

I am writing this post out of complete frustration after 3 days of dealing with unhelpful live support agents ("Miguel" and "Ghezyl") who completely failed to resolve a clear game bug.

I am a dedicated veteran player with an account level of 71, playing on an itel A50 (Android 14) device. During the recent 3rd Anniversary event, I was completely deprived of my event rewards, including 3 draft tokens and over 3,000 gems.

Despite providing full device details, screenshots of my low gem balance (737), and proof of my level 71 account, the live support kept giving automated, dismissive responses claiming they "cannot add rewards manually," while acknowledging they are missing from my inventory.

This is a matter of basic player respect and fairness. As a content creator with over 500,000 followers on TikTok focusing on FC Mobile, I expected much better treatment and a professional resolution rather than a 3-day runaround.

My account email is: [edit: email address removed]

I expect the community managers or higher support tier to manually review my account and credit my missing 3rd Anniversary rewards immediately. Do not ignore this.

android

1 Reply

  • cfeqrueyu2kh's avatar
    cfeqrueyu2kh
    Rising Newcomer
    2 days ago

    Follow-up / Urgent Review & Compensation Request:

    It has been hours since I posted this case with all necessary proofs, yet I am still waiting for a proper manual review.

    As a content creator with over 500,000 followers who look up to me, this prolonged delay and the failure to fix a simple system bug is causing a major loss of face and credibility in front of my community. Therefore, I expect not only my missing 3rd Anniversary rewards (3,000+ gems and draft tokens) to be credited immediately to my account ([edit: email address removed]), but also a proper compensation to restore my reputation and make up for this unacceptable public frustration.

    Escalate this to senior management now and fix this today.

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