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Mannelol1's avatar
Mannelol1
Seasoned Newcomer
7 months ago
Solved

FIFA 15 won't start anymore

FIFA 15 on PC suddenly won't start anymore, I have reinstalled the game, it can't repair and I have the product code for my game. When I open up FIFA 15 and press play the game starts loading for one second and then it crashes. EA Support couldn't help so they sent me here, what should I do and does anyone have the same problem?

discussion
pc
technical issues
  • Frank0_O1's avatar
    Frank0_O1
    6 months ago

    I had the same problem, so here I go with what I did to solve this:

    Like kurtkorv said, I think everything is on Windows Defender.
    So, the first thing is to check Windows Defender on "Protection History." For some reason, it detects "dbdata.dll" in the FIFA 15 folder as a virus. If you can restore that file, do it. If for some reason you can't (as was my case), delete the game and reinstall it. (I restarted my PC just in case.)

    Then, go to Microsoft Defender again, go to "Threat Protection settings," then go to "Exclusions," and there select the folder where you installed FIFA.

    After I did that, I started the game, and it looked like it crashed again, but I left it for about 30 seconds to 1 minute, and out of nowhere, it started the game smoothly.

    Hope it helps, folks.



8 Replies

  • kurtkorv's avatar
    kurtkorv
    Seasoned Newcomer
    7 months ago

    Yes, I also had this problem. I updated my Nvidia drivers and repaired the game on the EA app. I had to disable my virus protection on windows in order to repair the game. After doing this it works.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey there, 

    Do you see any error messages when the game crashes?

  • Frank0_O1's avatar
    Frank0_O1
    Seasoned Newcomer
    6 months ago

    I had the same problem, so here I go with what I did to solve this:

    Like kurtkorv said, I think everything is on Windows Defender.
    So, the first thing is to check Windows Defender on "Protection History." For some reason, it detects "dbdata.dll" in the FIFA 15 folder as a virus. If you can restore that file, do it. If for some reason you can't (as was my case), delete the game and reinstall it. (I restarted my PC just in case.)

    Then, go to Microsoft Defender again, go to "Threat Protection settings," then go to "Exclusions," and there select the folder where you installed FIFA.

    After I did that, I started the game, and it looked like it crashed again, but I left it for about 30 seconds to 1 minute, and out of nowhere, it started the game smoothly.

    Hope it helps, folks.



  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Thanks for taking the time to share your solution with the community; we appreciate that! 

  • filiplonga's avatar
    filiplonga
    Newcomer
    2 months ago

    So does this mean it is a real virus? Windows defender marked it for me as: VirTool:Win32/VMProtect.

    C:\Program Files\EA Games\FIFA 15\dbdata.dll is marked as virus but you say it is okay to proceed?

    Thanks,

     

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Yes, it's ok to proceed. If you're asked to give permissions for the EA app or an EA game to make changes to your device, you can go ahead and allow it. Just make sure it's always being installed directly from the EA app. If you ever have any other questions, feel free to ask!

  • Sliiqx's avatar
    Sliiqx
    Newcomer
    29 days ago

    Hello there. I Actually have the same problem. I gave my Microsoft Defender the whole EA App the exclusion treatment and tried starting it with the 30 seconds to 1 minute delay after starting (I'm waiting while writing this) yet nothing....

    I just pops the following Window, but when i click play, it just sends me to the EA App where its tells me, that this application is already running.

    Also tried repairing, directX12, C++ visuals and reinstalling App and Fifa

    sorry for 2nd Screenshot being german

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