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Dylen3209's avatar
Dylen3209
3 years ago
Solved

Can't load the beta - Xbox Series S

I have entered my code and installed the game on my Xbox series s but when I try to load the game it tells me that it's too early and the game isn't out yet. I don't understand what the problem is. Someone help please

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    HI @Dylen3209 I believe we are launching the wrong tile, can you go through the following...

    1. Go to My Games and Apps
    2. Full Library, cycle to the Owned Games tab (check if its filtered by A-Z)
    3. Scroll down and look for the "M24 Madden Test Realm" (with will have the tag Demo, in the bottom left of the tile)
    4. Check if you can launch or need to download. 

    You can also try setting your Owned Games tab to "Sort By Date Acquired", depending on how many games you've recently purchased/redeemed it should be on the first two lines. 

    Cheers!

9 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @Dylen3209 Try removing the game from the quick resume, and verify the game is fully downloading under the "My games and apps section". Then restart the console and try again. 

  • Dylen3209's avatar
    Dylen3209
    3 years ago

    The game isn't in the quick resume menu and is fully downloaded. I tried restarting the console and it didn't change anything. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Dylen3209 Apologies for the delay. To confirm the beta is currently online for anyone invited in.

    Can you confirm the full name of the tile you are clicking on when you try to access the beta and get the message? Also, what is the full exact message it shows? I was wondering if we might be launching a pre-order tile instead of the Madden 24 test tile. 

  • Dylen3209's avatar
    Dylen3209
    3 years ago

    The name of the tile is Madden NFL 24 and the message says, "We know you really want to get started, but you'll have to wait a bit longer. Check Microsoft Store for the launch date."

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @Dylen3209 I believe we are launching the wrong tile, can you go through the following...

    1. Go to My Games and Apps
    2. Full Library, cycle to the Owned Games tab (check if its filtered by A-Z)
    3. Scroll down and look for the "M24 Madden Test Realm" (with will have the tag Demo, in the bottom left of the tile)
    4. Check if you can launch or need to download. 

    You can also try setting your Owned Games tab to "Sort By Date Acquired", depending on how many games you've recently purchased/redeemed it should be on the first two lines. 

    Cheers!

  • Dylen3209's avatar
    Dylen3209
    3 years ago

    I looked before and didn't see it but I did find it now. Thank you so much

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