Hey Madden Community,
Thanks, everyone for letting us know what you were running into with Madden NFL 24.
We've made a few changes and I wanted to check with everyone in this thread if this is now resolved for you?
Thanks!
Hello,
Today my 10 hours early access ran out for Madden 24, and I realised I still hadnt recieved an email from EA regarding my 50% discount which was previously promised, for the franchise issue in Madden 23.
After speaking to a live agent, I have been informed that
1. The discount only applied to the deluxe edition.
and 2. The discount only applied to pre order the game, so I can now no longer claim it despite being eligible.
The last email I have had from EA was inviting me to the closed beta, which I could not do anyway due to me being based in the UK. In that email, it says that I will recieve a further email with instructions on how to claim my discount code, but I never recieved this email. It also does not state anywhere in said email that the discount will only apply to pre order.
The live agent informed me that this information was given out on Twitter...but Im not on Twitter. Even if I was, why would I think to check there if the email said I would recieve a further EMAIL with how to claim my code?
I was HEAVILY affected by the franchise issue in M23. I run several leagues, and I dont play MUT at all, so franchise is literally the whole game to me. We had leagues several seasons in with multiple players, that got deleted. EAs email at the time, and offer of a discount, felt very fair and the right course of action, but now it just feels disingenous. Why offer a refund, if youre going to be intentionally grey on how to claim said refund? Why say you will email out the codes, only to then not, and once the game has released wipe your hands of it and say its too late?
Whats more, when I come onto this site, I see I am not the only person that has been effected by this, and there are hundreds of players who have missed out on their discounts because of varying issues.
Honestly, this feels like the final nail in the coffin for me for EA. Its difficult to stay loyal to a game franchise when you are continually screwed over. I hope the issue can be resolved not just for me, but for everyone effected, but to be honest Im not hopeful.
