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Zipp182's avatar
Zipp182
2 years ago

EA says my account was involved in coin distro on MUT 24 but they're wrong

They banned me from the Auction house on Madden 24 ultimate team yesterday. I buy and sell CONSTANTLY because I'm a weirdo that likes that sort of thing (probably more than the game itself) and I'm assuming they didn't like how much coin I was able to get over a short period of time from doing that.  Every second that I don't have access is costing me coin that could be used to trade up for a better team.  They also blocked me from the championships thing - I haven't been playing long enough to know what that even is, but I imagine I would probably want to participate at some point if it's end-game type stuff.

I scoured the internet for a phone number to call to tear into someone.  I paid for this game and I'm positive that I DID NOT break TOS, I don't care what they think they see, they're wrong and they cannot just remove my access to half of the game just because they don't like that I'm good at it.  I submitted a ticket to help.EA but that site is super glitchy.  after the 3rd submission, I now have a case # at least, but it's been about 24 hours and I still haven't received even a "we're digging into this" email.

I would much rather they call me because this needs to be resolved NOW.

3 Replies

  • Zipp182's avatar
    Zipp182
    2 years ago

    They just denied my appeal 24 hours after I submitted it.  No email.  No communication.  A 5 minute call would likely clear this up.  A single email asking for an explanation of whatever their system is seeing would likely do as well.  That’s apparently too much effort for EA.

    Out of principle, I’m never giving EA my business again. To the mods : you should seriously quit helping this company.  Anyone who works for EA should quit.  What an absolute garbage way to treat your loyal customers.

    Also out of principle, I will be fighting tooth and nail to get my money back for madden at a minimum.  Beyond that, I’m done with EA.  I’ve been a huge EA apologist for something like 20 years and this hurts.

    Goodbye to the biggest embarrassment of a company I have ever experienced.  I’m going to be posting this ABSOLUTELY EVERYWHERE.

    EDIT :  I was mistaken about one thing - they did email me back and it went to my junk mail... so that's on me.  However, their email just says they've confirmed that I was distributing coins.  They're a million percent incorrect.  I submitted another appeal... my hope is this whole thing is maybe because my IP shows I'm in a foreign country... well it shows that I am, because I am.  My family and I are on vacation currently.  I sent them a screenshot of my plane tickets and offered to send my passport and visa as well if that's the deal.  Fingers crossed but honestly, even if they do finally conceed, I still have a pretty bad taste in my mouth that they immediately assumed foul play and didn't even afford me a chance to defend myself.  You guys have to be better than this...

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